BUSINESS OUTCOMES
l Achieve business key results through collaborative work ethics
l Equip staff with competencies to face challenges and resolve the issues at ease to be productive.
l Up-skill and re-skill the employees in the Organisations
l Create a work life balance environment with motivated staff
l Increase in the quality of performance by staffs
l Increase in job satisfaction which leads to quality contribution.
LEARNING OUTCOMES
l Define facilitation and identify its purpose
l Differentiate between Directive and Facilitative approaches
l Identify the benefits of facilitation
l Describe the Roles of a facilitators
l Differentiate between process & content of a group discussion
l Identify and apply techniques for preparing for an effective facilitation
l Master techniques for effective facilitation from Tuckman & Jensen's stages of group development (forming, storming, norming & performing
l Manage group dynamics (disruptions, dysfunctions & difficult situations)
l Apply techniques to gain consensus and collaborative solutions
l Apply single and double loop constructive feedback
l Monitor and support for continuous improvement of performance
(Learning outcomes would be adjusted and pitched at various levels according to the Target Audience)
