Pre-read: Personal Mindset
• Introduction to learning and unlearning for Good Work
• Unlearn to Learn
• Influences on Mindset
1: Define the problem
• Pitfalls of problem solving
• The innovative problem solving process
• Root cause analysis tools
• Defining the objective
2: Create and consider many options
• Facilitation techniques
• Data gathering
• Develop big picture thinking
• Quantitative and qualitative methods
3: Test options
• Identifying and prioritising your riskiest assumptions
• Risk assessment matrix
• Prototyping
• Experimenting and user testing
4: Choose a solution based on defined criteria
• Comparison matrix and analysis
• Prioritisation framework
5: Implement, refine and repeat
• Measuring what matters
• Stakeholder analysis matrix
• Stakeholder engagement techniques
• Present and pitch