At this intensive programme, you will learn to:

• Manage your key roles and identify key tasks to achieve peak performance
• Manage the office more efficiently through application of key management concepts like teamwork, leadership, assertiveness and EQ Skills
• Be a good coach and delegate tasks to your ‘juniors’ confidently, tactfully and tactically
• Take feedback and criticisms positively and give timely constructive feedback to promote greater team effort
• Be a respected team leader and good role model, and win the respect and trust of subordinates, colleagues and bosses
• Know how to communicate more effectively and sharpen your communication skills

Know your Role as an Secretary / Personal Assistant

• A secretary / personal assistant as an ideal ‘office manager’ and team leader

• Skills for ‘survival’ and managing your future (globalisation!)

• Your place in the ‘lean’ and ‘mean’ organisations

• Creating a positive and harmonious working environment 

Becoming a Team Leader and Motivational Techniques

• Becoming an effective team leader and managing more professionally

• Enhancing working relationships with bosses, peers and secretaries/administrative assistants

• Maintaining peoples self-esteem and adopt win-win strategies 

Approach to a Better Working Relationship with Bosses

• Understanding bosses expectations

• Know how to prioritise and stay focus 

Positive EQ Skills: Tact and Skills in Handling People

• IQ vs. EQ: What it means to your career!

• Putting EQ to work at the workplace! 

• How to Present and Communicate Your Ideas more Professionally to Management

• The Dos and Don’ts of Effective Written Communication

• The Importance of writing in Clear and Unambiguous internationally acceptable English

• The “ABCs” of Writing Techniques (Case Exercise)

• Language Use and Active Vocabulary: Clarity and Precision

• Say It Right: Pronouncing and articulating words and phonemes correctly in Standard English (British Model)

• Knowing the 44 phonetic symbols (phonemes) and standard speech sounds (International Phonetic Alphabet) (IPA)  

How to Take Criticisms and Give Constructive Criticisms Positively

• Taking unfair criticisms positively without being defensive

• Giving constructive criticisms to promote team effort

• Knowing the differences between aggressive, passive, assertive and manipulative behaviour styles

• Feedback: Prescriptive and objective language