- What is Assertiveness?
- What it means to be assertive
- Why people tend to be passive
- Patterns in Behaviour
- Body language in assertiveness
- Cultural differences and their impact on assertiveness
- Active Listening Skills
- Why we need to listen actively ?
- Listening actively
- Managing Conflict
- Working towards a win-win approach
- Learning to be Assertive
- Knowing what you want
- Setting limits
- Respecting the rights of others
- Knowing when to let go
- Skills in being Assertively
- Types of assertiveness techniques and when to use them
- Skills practice using work-related situations
Learning Features
An interactive course that involves group work, individual and group exercises, video discussions, case studies and role play based on work-related situations.
